SHIPPING

At Urban Uso, we aim to process and ship all orders with care, efficiency, and transparency.

Orders are processed within 1–3 business days (excluding weekends and public holidays).

During peak periods or launches, processing times may be slightly extended. Any significant delays will be communicated where possible.

Shipping rates are calculated at checkout based on your location, package weight, and courier service.

All shipping costs are displayed before you complete your purchase.

Please note:

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the product or shipping price.

Once dispatched, estimated delivery times are:

Australia: 3–7 business days

New Zealand: 5–10 business days

International: Coming soon

Delivery times are estimates only and may vary due to customs processing, courier delays, or regional locations.

Once your order has been shipped, you will receive a confirmation email with tracking details, where available.

Tracking updates are provided by the courier selected at checkout.

Please ensure all shipping details are correct at checkout.

Urban Uso is not responsible for delays, additional fees, or lost parcels resulting from incorrect or incomplete address information provided by the customer.

If your order has not arrived within the estimated delivery timeframe, or arrives damaged, please contact us at talofa@urbanuso.com or use the form on our Contact Us page, and we will assist in investigating the issue with the courier.

For any shipping-related enquiries, please reach out to us at:

talofa@urbanuso.com or use the form on our Contact Us page.

This page is a summary, please refer to our Shipping Policy for full terms.